Reviews

Tom Pifer
Jeannette,PA

Product or service reviewed: Water Heater, Plumbing servivces

Andrea L Seibert
TRAFFORD

Product or service reviewed: firnace and air conditioner unit

michael mchugh
export

Product or service reviewed: Trane

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Arrived within 3 hours of calling, part needed, installed next morning.. they cared!

Bill Gavrish
Irwin, Pa

Product or service reviewed: AC repair

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Absolutely the best service: Fast, thorough, great value and the easiest people to work with in the world. Everyone I came into contact with was top notch, polite and eager to help. A rare find.

Richard Spiegel
Monroeville

Product or service reviewed: Sewer repair

Matt
Murrysville, PA

Product or service reviewed: Gas valve,flex connector for stove

Steve s
Trafford, pa

Product or service reviewed: Hot Water Tank

Rita Jewell
Trafford, PA

Product or service reviewed: Furnace and AC

Carol Steele
Trafford

Product or service reviewed: flooded basement

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Excellent
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

I call Level Green Plumbing and Heating for all of my plumbing, heating and air conditioning needs. They always provide excellent service! They are punctual and very professional. The customer service starts with the phone call to the office. I usually talk to Marla who is always pleasant and very helpful. I enjoy talking to all of the office personnel. Everyone is polite and professional. There is always a follow up phone call to confirm the job was done to my satisfaction. I recently had a flooded basement and they were able to assist when others could not. George found a pump and got it set up quickly to begin pumping out the 6 - 8 inches of water. George was unavailable to come back and check the pump so Shannon came out. He found the circuit breaker, for the sump pumps, had been tripped and he turned it back on! He also showed me where water may be in the dryer vent. He disconnected the hose and found there was water in it. I let it dry out for a couple of days before using the dryer. The guys are great! They always go above and beyond. I wish all companies had LGPH's work ethic and customer service.

Colleen Kelly
Trafford, Pa

Product or service reviewed: Fan motor for AC unit

• Timely Service: Excellent
• Overall Quality: Excellent
• Work Value: Good
• Technician Neatness: Excellent
• Technician Courtesy: Excellent
• Office Courtesy: Excellent

Quick same day response & repair even though it was a holiday weekend. Response time & unit repair was quicker than quoted/estimated. Unit is 20+ yrs old & best case scenario would have been unit replacement but wasn’t pressured into purchase. Tech explained part wasn’t inexpensive but but would hold us over until we decide to replace unit. Really appreciated full explanation of situation & not being pressured. Will definitely contact when ready to purchase new unit.

Karen Oravitz
North Huntingdon, Pa

Fan motor for AC unit

Technician: George

Quick same day response & repair even though it was a holiday weekend.  Response time & unit repair was quicker than quoted/estimated.  Unit is 20+ yrs old & best case scenario would have been unit replacement but wasn’t pressured into purchase. Tech explained part wasn’t inexpensive but but would hold us over until we decide to replace unit.  Really appreciated full explanation of situation & not being pressured. Will definitely contact when ready to purchase new unit. 

Karen O.
North Huntingdon, PA

Product or service reviewed: Replace bathtub and fixtures

L Guidry
Export

Product or service reviewed: Cleaned out sewer line

Technician: Tony

Tony did a great job. He was personal and professional.

Keith C.
Irwin, PA

Product or service reviewed: Toilet gasket and wax rings replaced

Technician: Tony

Tony displayed a thorough knowledge and proved himself to be a problem solver. Working with an uneven floor, he removed and replaced a broken plastic gasket with a metal on thus ensuring durability. He seated the toilet, wasn’t satisfied, took it apart and seated it again. What I thought was a small problem was not, and Tony patiently repaired a leak that could have done severe damage had he not detected the larger issue. He proved himself to be trustworthy and likable. It didn’t surprise me to learn that he is a veteran as he proved himself to be both skilled and sensible. Welcome to the family Tony.

Joan & Dan
Greensburg, PA

Product or service reviewed: Furnace

Allison
North Huntingdon

Product or service reviewed: Gas line

Kristen Fair
North Huntingdon, PA

Product or service reviewed: AC & Furnace

Sandra & Dennis
Irwin pa

Service Call

You folks are wonderful. So glad my husband Jim called you 26 years ago. You have provided honest, faithful service to our family every time we have called.

Sincerely,

Lois N.
Murrysville

AC Move Estimate

JR came to my house to provide an estimate to move the a/c unit and the intake/exhaust pipes for the furnace. He was very professional and personable. The estimate was very reasonable and I had a lot of confidence in Level Green based on JR's presentation. Steve and Mike L. did an excellent job. Very respectful of my property and also very personable. Without a doubt, I would not hesitate to use Level Green in the future.

Sincerely,

Melinda V.
North Huntingdon

Furnace Installation

J.R. was extremely informative and the gentleman who installed the system were great to work with.

Sincerely,

Lisa F.
North Huntingdon

Furnace

We appreciate the top notch customer service we received when our furnace went out. Compared to other places we contacted, we felt Level Green was the most honest experience we had. They went above and beyond our expectations from the Technician all the way up to the Office Staff. We trust Level Green with our heating and plumbing needs and will definitely be calling them again in the future!

Sincerely,

Kimberly R.
Bradford

Product or service reviewed: Sewer Line Repair

Clark Johnston
North Huntingdon

Product or service reviewed: Furnace, Air Conditioner & Hot Water Tank Replacem

John Mastalerz
North Huntingdon, Pennsylvania

Furnace Installation

In response to your letter of 2/4/14, the furnace you installed (Bryant) here at XXXX First Street is working beautifully. I walk by a register and feel the warm air that has been absent for so long, as well as finally having heat reach the second floor. This is all thanks to the installation of your furnace. For that, I say thank you. I had one heating bill since your installation and my bill went DOWN. Yes, down, that’s right down, all this when the weather was becoming colder, a much needed saving for a person on a pension. The heating professionals who spend long hours on their installation were, dedicated, thourghly knowledgeable, and very considerate about keeping things as clean in their work area as possible.

Sincerely,

Patricia Noll

Air Conditioner Replacement

Dear Michelle,

Kim and I are writing to express sincere thanks for all you’ve done during our recent air conditioner replacement. Everyone from your organization was courteous and professional. I was impressed with how quickly you were able to schedule our initial service call and new unit installation. Your office was very knowledgeable in explaining repair vs. replacement alternatives, as well as financing and payment options. Throughout the process I felt comfortable that you worked in our best interests and we’ll come back to Level Green for our future HVAC needs.

Thanks for all you’ve done,

Ron Weber
Irwin, PA

My "Green Project" began when my wife notified me that a gurgling sound could be heard every time the clothes washer emptied. Yep, my worst fears were confirmed -a damaged sewer line. To determine where the sewer line was obstructed I used a specially developed camera which included an above ground locator to pin point the exact location of the camera head. When I built my home, I mistakenly did not backfill properly and as a result the drain pipe severed at the foundation wall. For you "do it yourselfers" be sure to properly backfill when installing sewers. Place fine crushed stone on the underside of newly installed sewers especially where they pass through foundation walls.

My home is all electric and the old heating system included a heat pump and as luck would have it, the pump was directly above the severed sewer line. According to manufacturer, the average service life of heat pumps is 15 years and my unit was 9 years past. Rather than take a chance on reusing the old system I investigated various options for a new home heating system and opted for a Geo Thermal type. My investigation determined that Geo Thermal heating is popular in other parts of the country but not so in Pennsylvania probably because this state is fortunate to have natural gas reserves and the cost of natural gas is lower in comparison. Even though a high efficiency natural gas furnace was my least cost option, I selected a Geo Thermal system for the following reasons;
 

• a 30% tax credit offered by the Government
• the energy usage is much lower
• the memory of my friends complaining of their home natural gas bills in winter.
• I think the price of natural gas is going to escalate.

The calculations for the design of my homes Geo Thermal system projected that three (3) below ground piping loops each 160 long were required to provide the necessary thermal heat transfer. I had 2 options available. Either drill 6 inch diameter holes vertically or dig trenches horizontally. In my situation I opted for trenches since we have a large yard and more importantly we had 40 old trees of locust and wild cherry and many were infested with ants. I decided to remove all the old trees as part of the project. The below ground piping system for the trench option is a high density plastic ,ž inch ID shaped like a "slinky". This "slinky" piping was stretched over the length of the 3 trenches which were 4 foot wide and 6 feet deep. To improve heat transfer between the ground and the underground "slinky" piping system, I installed a low cost, fine stone dust product which is a waste generated in stone quarry operations. One ( 1) foot of stone dust was placed on the underside of the "slinky" and another foot on top.

Years ago this area of the country included beautiful elm trees which were prized for their shade. Unfortunately they were all destroyed by a blight but recently a new disease resistant elm has been developed. I planted five (5) of these new species elm trees where the old trees were located. The prime cherry wood was taken to a saw mill where it was cut into planks for use in future wood shop projects. The locust was sawed into fire wood and given to members of our Church community who burn wood. All the tree stumps and small diameter tree branches were pushed into a continuous pile across the backside of our property line which created a haven for the rabbits, ground hogs and birds. Hopefully the special grass seed which I planted will be preferred by the deer over the vegetables in my garden.

Our average monthly heating bill is projected to be $56/month and a side benefit to the Geo Thermal system is it preheats the water to our hot water tank. I measured the temperature of the water supply line leading into the house as well before the hot water tank. The water is preheated 37 degrees F which is a significant energy savings. You would be surprised of the percentage of your home operating cost the hot water tank represents.

If you´re considering a new home heating system I suggest you consider Geo Thermal especially if the tax credit is offered in 2010 as well.

My geothermal heating system was installed by Levelgreen Plumbing and my comments relative to their performance are as follows;

1. During my technical evaluation they provided me with valuable technical information as well as the projected operating costs for the 2 systems which were under consideration.
2. Their technical and commercial representatives made at least 2 home visits to familiarize themselves with the details of the project as well answered a number of my questions. Before signing the contract they had a walk through and explained in detail what the plan included and what was to be expected.
3. The installation was conducted by various crews having experience in that facet of the project. The co ordination between the work crews was impressive.
4. A commissioning specialist started the system and he provided me with temperatures taken at various locations throughout the system. This data convinced me that I selected an excellent technology.
5. When the project was completed the work area was cleaned by the workers and all garbage was taken off site. The installed system looks and is professionally done.

In brief, I am very satisfied with the geothermal heating system as well as the installation as provided.

Denny Zdrale